The specific operation process of the online after-sales service declaration system of Tecon Technology is as follows:
1. Enter the after-sales service system
Method 1: The customer submits a service request by scanning the self-service portal
Self service portal address: https://app.shb.ltd/p/109288
QR code for self-service portal access:
Method 2: Follow the official account of Tecan Technology WeChat, enter the official account, click "About Tecan" → "After sales service" page and submit the service request.
2. Enter the login page
Click the "Submit Service" button to enter the login page. The customer fills in the mobile phone number, enters the mobile phone verification code, and logs in.
3. Complete after-sales information
After logging in, fill in the complete after-sales information, click Submit, and the customer will place an order by himself.
When the after-sales service background receives the service order, the after-sales project of Tecon Technology will immediately receive the order, and the system will send a work order response message to the customer at the same time.